Frequently Asked Questions | Wink!

Do you have a physical shop?

For now, we're an online-exclusive sex doll vendor, but who knows what the future holds? We're keeping our costs low to bring you the best deals possible, with plans to expand and possibly open a brick-and-mortar shop down the road.

Can I return my sex doll if there are any issues with it?

At Wink, we prioritize exceptional customer service, aiming to instill confidence in every purchase our customers make. In the unfortunate event of transit damage or manufacturing defects affecting your doll, you may qualify for a replacement. To initiate this process, kindly reach out to us via email with accompanying videos or photographs. It's crucial to refrain from "using" the doll in such instances, as this could potentially compromise your eligibility for refunds or returns.

Rest assured, we stand behind the authenticity of our dolls with a robust money-back guarantee. However, our returns policy adheres strictly to hygiene standards, ensuring a safe and satisfactory experience for all our valued customers.

Can I make my own custom sex doll?

Absolutely, and trust us, it's an amazing experience! You've come to the perfect place...

Crafting your ideal doll is as simple as a few easy steps, and we're here to bring your vision to life.

Virtually every doll featured on our website is customizable. Just click on the doll that catches your eye, and you can start tailoring it to your preferences instantly by selecting the "Custom Made" button (look for the icon with a screwdriver and spanner crossed over).

Here's how it works:
1. Explore our full collection of sex dolls for inspiration.
2. Choose your favorite features.
3. Complete your purchase.
That's it!

Now, sit back and relax knowing that your unique, one-of-a-kind sex doll will soon be by your side.

Need extra assistance? Have specific requests that aren't listed? Whether it's pink hair, bold black lipstick, or tattoos, just drop us a message here. We're dedicated to making your dream doll a reality.

So, what are you waiting for? Your dream doll is eagerly awaiting creation. Let's get started right here!

How long does delivery take?

The average time from placing your order to receiving your doll typically falls within the range of 1 to 3 weeks. However, this timeframe can vary depending on several factors, including your location, the specific doll you've chosen, the time of year, and the manufacturer. Generally, fabrication times tend to be longer for silicone dolls over TPE.

What Countries Do you Ship To?

We deliver/ship Worldwide!
‍
Please be advised: In adherence to stringent religious regulations, we refrain from shipping to the following locations: India, Indonesia, Malaysia, Africa, Mexico, Brazil, and El Salvador.

For further details on shipping, please refer to our shipping page available here.

What does sex with a doll typically feel like?

One satisfied customer hilariously summed up their experience by saying, "I've just christened my doll and I fear I may never want to leave the house again!" If you've ever enjoyed the pleasures of a Fleshlight, imagine that sensation expanded into a full-body experience, where your imagination takes the realism to another level entirely.

Can I Cancel My Order?

At Wink, customer satisfaction is paramount, and we strive to ensure that every purchase instills confidence in our customers. Whenever feasible, we are happy to accommodate requests to modify or cancel orders. If you're considering changes to a customized product, you have up to 48 hours after placing your order to adjust specifications at no additional cost, within our standard limitations. In some cases, we may entertain requests for changes beyond this timeframe, depending on the circumstances.

Should you decide to cancel your order entirely after it has been processed and production has commenced but not yet shipped, please be aware that a cancellation fee may apply. We encourage you to take your time in making your selections to avoid any inconvenience.

For further details regarding cancellations and returns, please refer to our Returns & Refunds page for comprehensive information.

custom doll based on a specific photo?

In short, yes, we can absolutely create a custom doll tailored specifically to your preferences. However, it's important to note that this process involves both time and expense, and it can be quite intricate. While we're more than capable of bringing your vision to life, it's crucial to understand that we're unable to replicate celebrities or famous individuals.

To begin this process, we do require a minimum deposit of 50% upfront. For any inquiries or further details, please don't hesitate to reach out to us via our contact form or send us an email at cs@winkdolls.com. We're here to assist you every step of the way.

Is there custom duties or import taxes?

Shipping, Customs, and Taxes:

- We've got you covered when it comes to taxes and customs clearance fees; they're included in the price whenever possible.*

- No hidden fees or extra charges for shipments to the USA, UK, and EU.

- Enjoy free shipping to all countries worldwide, with the exception of nations with stringent sex doll laws.**

- For customers in the USA, UK, and EU, we handle pre-paying customs taxes and any shipping charges for you. These fees are included in the displayed price, so there are no additional costs.

- Unfortunately, for countries like Canada, Norway, Australia, Switzerland, and South Africa, we're unable to pre-pay import charges. However, we're happy to split the custom duty fees with you and facilitate the customs process, ensuring a stress-free experience. On average, the additional fee is approximately £100, and in most cases, we can provide you with an estimate of the cost before purchase.

How does Wink ensure the protection of my privacy?

We prioritize your privacy!

BANK STATEMENTS: Rest assured, your credit or bank statement will only display "Highbury" for discretion.

PACKAGING: Your doll will be discreetly packaged in a plain brown cardboard box, free from any labels or logos.

We never disclose your information to third parties.

For further details regarding our privacy policy and how we safeguard your information, please click here.

F.A.Q'S

If your question is not listed above, please feel free to contact us directly and we will be happy to help answer all your questions!